Shipping policy

📦 KMC — Shipping Policy

Shipping

At Kolor Me Clawz, every order is carefully packed and shipped using Australia Post.

Once your order has been shipped, you will receive tracking information so you can follow your parcel’s journey.

Please make sure the delivery address entered at checkout is complete and correct, including your unit/apartment number where applicable. Kolor Me Clawz cannot change the delivery address once an order has been shipped.

Returned-to-Sender Parcels & Reshipping

Occasionally, Australia Post may be unable to deliver a parcel and return it to Kolor Me Clawz. This may happen if an address is incorrect or incomplete, the parcel is not collected from the Post Office within the required collection period, or another delivery issue prevents delivery. 

If a parcel is returned to Kolor Me Clawz because an incorrect or incomplete address was provided at checkout, the parcel was not collected, or the delivery issue was otherwise caused by the customer, we will contact you to arrange redelivery. Any additional postage cost required to resend the parcel will be payable by the customer before the order is resent.

If a parcel is returned because of an error made by Kolor Me Clawz, we will cover the cost of reshipping the order to you.

If a parcel is delayed, lost, damaged or otherwise affected while being transported, please contact us as soon as possible so we can investigate the issue with Australia Post and work with you to resolve it.

Important

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law. If your order has a problem covered by the consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy as required by law.