WE WANT YOU TO LOVE YOUR CLAWZ! 💅🏻
Because each Kolor Me Clawz order is prepared specifically for you, please check your design, size, shape and order details carefully before completing your purchase.
CHANGE OF MIND
We do not offer refunds or exchanges simply because you:
• Change your mind
• No longer want your order
• Select the wrong size, length or shape
• Provide incorrect measurements for a custom-sized set
• Decide you would prefer a different design
Please choose carefully before placing your order.
Your rights under the Australian Consumer Law are not affected by this policy.
IF SOMETHING IS WRONG WITH YOUR NAIL SET
If your nail set arrives damaged, faulty or incorrect, please contact Kolor Me Clawz as soon as possible after receiving your order.
For the quickest resolution, please contact us within 7 days of delivery and provide:
• Your order number
• A brief description of the issue
• Clear photographs of the affected nail(s), showing the issue
• Photographs of the packaging where relevant, particularly if the parcel appears to have been damaged during delivery
If you believe there is an issue with your nail set, please do not apply, wear or alter the nails before contacting us. As press-on nails are a personal-use product, this allows us to assess the set in the condition in which it was received and helps us maintain appropriate hygiene standards.
Please do not return or dispose of the nail set unless we ask you to do so. We may request that the nail set be returned to us for assessment where appropriate.
We’ll assess the issue and, where required, provide an appropriate remedy in accordance with the Australian Consumer Law.
Your rights under the Australian Consumer Law are not affected by this policy.
IF WE MAKE A MISTAKE
If we've made a mistake with your order — for example, we've supplied the wrong design, size or quantity — please contact us. We'll work with you to make it right.
INCORRECT CUSTOMER SIZING
Your set will be prepared according to the size or measurements supplied with your order.
If you select the incorrect standard size or provide incorrect measurements for a custom-sized set, the resulting fit may not be suitable and this is not considered a manufacturing error.
AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.