Refund policy
Returns & Refunds
At Kolor Me Clawz, every set is handmade with care and checked before it is packed and shipped. Because our press-on nails are a personal-use product, we do not accept returns or offer refunds for change of mind once an order has been shipped.
Change of Mind
We do not offer refunds or exchanges if you:
- change your mind after placing your order;
- decide you no longer want the design;
- select the incorrect size, shape or length;
- decide the nails aren’t suitable for you after receiving them; or
- simply don’t like the finished set.
Please take care when selecting your nail size, shape and length before placing your order. Our Find Your Size guide is available to help you choose the best fit.
If There Is a Problem With Your Order
If your order arrives damaged, is incorrect, is missing an item, or you believe there is a fault with the nails or another product supplied by Kolor Me Clawz, we ask that you contact us within 7 days of delivery at hello@kolormeclawz.com.au.
Please include your order number and photographs showing the issue where possible. We may ask for further information to assess the problem. All reported issues will be assessed by Kolor Me Clawz before any return, replacement or refund is approved.
If the issue is caused by an error on our part, we will work with you to resolve it.
Faulty or Unsafe Products
If a product has a problem covered by the Australian Consumer Law, your consumer guarantee rights apply. Depending on the circumstances and whether the problem is major or minor, you may be entitled to a repair, replacement or refund.
If you believe a product is faulty or unsafe, please stop using it and contact Kolor Me Clawz as soon as possible so we can assess the issue and assist you.
Returns for Approved Claims
If we ask you to return a product as part of an approved faulty, damaged or incorrect-order claim, we will provide instructions for doing so.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, Kolor Me Clawz will cover reasonable return postage costs where required.
Australian Consumer Law
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.